Terms of use

Last updated: 2026-08-28

These terms govern your use of the SafeFood iPhone app and this website, both operated by 14Past3 d.o.o.. By using SafeFood you accept them.

Draft pending legal review. This text is written to be accurate and fair. It has not yet been reviewed by EU consumer-law counsel, which is scheduled before launch.

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1. What SafeFood is

SafeFood is a label-reading assistant. It photographs the ingredient list printed on packaged food, transcribes the text, and reports which gluten- or lactose-containing ingredients appear in that text. SafeFood does not test, measure or analyse food. It does not diagnose, monitor, prevent or treat any condition, and it gives no personalised medical or dietary advice. It is not a medical device.

2. What SafeFood cannot do — read this part

SafeFood reads the words printed on a label. That is a genuinely useful thing and also a narrow one. It cannot:

• detect cross-contact, or anything that happened in a factory or a kitchen;
• tell you whether a "may contain" warning turned out to be true — it quotes such warnings exactly as printed and never grades them;
• detect gluten below the 20 mg/kg threshold that EU law allows a product to call gluten-free;
• know about a recipe change made after the pack in your hand was printed;
• know anything that is not printed on the part of the label you photographed.

An AI reads the photograph, and it can misread. That is why the app always shows you the transcription, the ingredient it matched and the rule that fired: so you can check its work against the pack. Always check the packaging yourself. SafeFood is a second pair of eyes, not a substitute for reading the label.

3. Not medical advice

SafeFood gives no medical or dietary advice, does not diagnose or monitor any condition, and is not a medical device. It does not personalise its results: the same product produces the same reading for everyone. Decisions about your diet belong to you and your doctor or dietitian.

4. Your responsibilities

• Photograph the actual ingredient list, in focus, in reasonable light.
• Check the reading against the pack before you rely on it.
• Do not use the app in a way that interferes with the service, and do not try to access our API other than through the app.

5. Subscriptions and payment

SafeFood is free to use for 10 scans per month. SafeFood Pro raises that to 150 scans per month with no daily limit.

• Pro costs €4.99 per month or €39.99 per year, and begins with a free trial of one month.
• Apple processes the payment, from the Apple ID you use in the App Store. Subscriptions renew automatically unless cancelled at least 24 hours before the period ends, and are managed in your Apple ID settings, not by us.
• Cancelling stops the next renewal; the current period runs to its end.
• Refunds are handled by Apple under its own terms, because Apple is the seller of record. We can help you contact them, but we cannot issue a refund ourselves.
• If a price changes, Apple will ask you to agree before it takes effect.

Nothing here limits your statutory rights as a consumer in the EU, including your right of withdrawal for digital services where it applies.

6. Availability

SafeFood depends on your internet connection and on a third-party AI service. It may be unavailable, slow, or unable to read a particular photograph. We do not promise uninterrupted availability, and we may change or discontinue features. A scan that fails does not count against your monthly allowance.

7. Liability

We provide SafeFood carefully and honestly, and this section says what we are and are not responsible for. Nothing in these terms excludes or limits liability that cannot lawfully be excluded — in particular liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection or product liability law.

Subject to that: SafeFood is an aid to reading a label, and you accept that a reading can be wrong or incomplete for the reasons in section 2. We are not liable for decisions you make about what to eat, and our liability for any claim arising from the service is limited to the amount you paid us for it in the twelve months before the claim.

8. Intellectual property

The app, this website, their design and their text belong to 14Past3 d.o.o.. The photographs you take are yours; you grant us only the permission needed to send them for reading and return the result to you.

9. Ending the agreement

You may stop using SafeFood at any time by deleting the app. We may suspend access where use is unlawful or abusive, or where it threatens the service.

10. Changes to these terms

We may update these terms. The date at the top changes, and for material changes the app will ask you to accept them again rather than relying on a quiet edit.

11. Governing law

These terms are governed by the law of Slovenia, and the courts of Slovenia have jurisdiction. If you are a consumer resident in another EU country, you keep the protection of your own country's mandatory consumer law and may bring proceedings there.

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Contact

14PAST3 računalniške storitve d.o.o. Cesta na Bokalce 20E, 1000 Ljubljana, Slovenia Company registration number 9959513000 · VAT SI85358975 Email: support@safefoodscanner.com